French Seller Support Representative in Lisbon

🌞 Join Us in Beautiful Lisbon as a Seller Support Representative! Imagine starting your day with sunshine, pastel de nata, and ocean views 🌊, welcome to Lisbon! Known for its warm weather, rich culture, and vibrant lifestyle, Lisbon is not only one of Europe's most charming cities, but also a growing hub for tech and customer support talent. And now, you can be part of it! We're looking for a Seller's Customer Support Representative to join a dynamic team supporting one of the world’s most exciting social commerce platforms. You’ll play a key role in helping sellers thrive — guiding, educating, and empowering them every step of the way. 💼 Your Tasks As a Seller Support Representative, you’ll be the go-to expert for sellers on the platform. Your mission? To help them grow, succeed, and feel confident in every interaction. ✅ Assist sellers with technical platform questions (listings, payments, dashboards) ✅ Clarify operational procedures around shipping, returns, policies & compliance ✅ Educate sellers on best practices and platform tools to boost performance ✅ Make outbound calls to offer personalized support and business insights ✅ Analyze seller performance and recommend strategies to increase their success ✅ Resolve concerns and complaints with empathy, professionalism, and speed ✅ Collaborate with internal teams (tech, logistics, policy) to offer seamless support ⭐ What We’re Looking For 🗣️ French: C2 level (native-like fluency) 🗣️ English: B2 level (comfortable communication) ✔️ At least 1 year of experience in customer service, telesales, account management or customer success ✔️ A commercial mindset and ability to influence sellers' success ✔️ Empathy and calmness when handling time-sensitive or sensitive concerns ✔️ Excellent communication skills — written and spoken ✔️ Goal-driven — with a proven track record of meeting support or sales KPIs ✔️ Comfortable using CRM platforms (like Salesforce or Zendesk), Excel or Google Sheets ✔️ A solid understanding of eCommerce and online marketplaces is a big plus 🌟 Why You’ll Love It 📍 Work in the heart of sunny Lisbon 🤝 Support inspiring entrepreneurs and growing online businesses 🚀 Be part of an international, fast-growing environment 📚 Access to training and development opportunities 💡 Work with cutting-edge tools and modern platforms 🎉 Enjoy a positive, supportive work culture — and lots of team fun! Location Lisbon, Portugal