Customer Experts for Manufacturer of Domestic Appliances - Dutch - Remote Thessaloniki

Position: Customer Expert Work model: Remote Location: Thessaloniki, Greece Employment type: Full-time Some of your daily tasks: Communicating through various channels (e-mail, chat & phone) to address product or service issues. Advising customers on the proper use of their electric appliances. Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem. Expediting corrections and/or adjustments; following up to ensure resolution. Assisting with the processing of refunds or exchanges. Arranging the placement of orders. We’ll love it if you have: High level of fluency in Dutch. Good communication skills in English. Customer support/troubleshooting experience will be appreciated. Familiarity with the brand is preferred. Strong verbal and written communication skills utilizing active listening. Experience within the household appliance/commercial equipment industry is a plus. Comfortable with the use of basic technology tools. A positive, can-do attitude that shines through every interaction. What we offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you) Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Free online Greek language courses State of the art premises, providing a great working environment with relaxing break areas