Administrative support specialist

SouthEnd Psychiatry is a growing mental health practice dedicated to providing high-quality, compassionate, and accessible care to individuals and families. We combine traditional psychiatry with modern virtual care solutions to ensure that patients receive timely support for their mental health needs.

We are seeking a detail-oriented and reliable Administrative Support Specialist to join our team. The ideal candidate will provide essential administrative and operational support, ensuring smooth day-to-day operations and helping us deliver excellent patient experiences. This role requires strong organizational skills, excellent communication, and a proactive approach to problem-solving.

Key Responsibilities

• Provide administrative support to clinical and office staff, including scheduling and calendar management.

• Answer patient inquiries via phone, email, and online messaging in a professional and timely manner.

• Assist with appointment scheduling, rescheduling, and cancellations.

• Maintain accurate records and update the electronic health record (EHR) system.

• Process patient forms, documentation, and correspondence.

• Coordinate with insurance providers for eligibility verification and prior authorizations.

• Support billing and payment processing as needed.

• Ensure compliance with HIPAA regulations and organizational policies.

• Assist with special projects and other administrative tasks as assigned.

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

• Prior experience in healthcare administration, office support, or a related field.

• Strong organizational and multitasking abilities.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and electronic health record systems.

• Familiarity with insurance processes and HIPAA compliance preferred.

• Ability to work independently and in a team-oriented environment.

Compensation & Benefits

• Competitive hourly rate or salary based on experience.

• Flexible remote work opportunities.

• Health, dental, and vision benefits (for eligible employees).

• Paid time off and holidays.

• Professional development and training opportunities.

• A supportive and mission-driven work culture.

Place of work