Rheumatology Office Front Desk

Position: Rheumatology Office Front Desk

We are an established, fast-paced rheumatology practice with 5 providers. Our mission is to maintain a welcoming and efficient environment for our patients, healthcare professionals, and team members.

Role Summary:
We are seeking front desk staff to join our team. The ideal applicant will bring prior experience in a medical office setting with familiarity in medical terminology and administrative workflows.

Key Responsibilities:

• Greet and check patients in and out of appointments.

• Answer incoming phone calls promptly while addressing patient inquiries or concerns.

• Schedule appointments efficiently based on provider availability.

• Verify insurance details and patient information accurately.

• Process payments, collect balances due, and handle referrals as needed.

• Contact patients regarding billing questions or follow-up matters.

• Manage basic medical records tasks like filing or organizing documentation.

• Take clear messages for providers/staff while ensuring timely communication between departments.

This position also involves collaborating closely with other team members to uphold high-quality care standards while following office policies.

Qualifications & Skills:
The successful candidate should demonstrate the following:

• A friendly demeanor with excellent interpersonal skills to interact professionally with patients in a compassionate manner.

• Strong organizational abilities coupled with attention to detail when handling administrative tasks.

• Proficiency in technology tools commonly used within medical practices; knowledge of EPIC software is advantageous but not required.

• Prior understanding of insurance plans/procedures is preferred.

Applicants should be dependable, punctual, adaptable learners who thrive as part of a collaborative team environment without workplace drama.

Preferred Experience:
Familiarity with rheumatology processes or terminology will be considered an asset but is not mandatory.

Join us at our busy clinic where your contributions directly impact patient care quality!