Remote Live Chat Support

Role Overview

Promise Hospiceis seeking a dedicated Remote Live Chat Support Specialist to join our compassionate team. This role is crucial for providing our clients and their families with the support they need during critical times. As a part of our organization, you will play a vital role in ensuring that users receive timely information and guidance through live chat on our website. Our mission is to deliver comprehensive care and understanding for terminally ill patients, and the Live Chat Support Specialist will be instrumental in achieving this by addressing inquiries, offering assistance, and helping users navigate our services.

Key Responsibilities

• Respond promptly to live chat requests from clients, families, and potential patients.

• Provide accurate information about Promise Hospice services and assist users in understanding their options.

• Document and track chat interactions to enhance service quality and follow-up efforts.

• Collaborate with clinical staff to ensure accurate information relayed to clients.

• Maintain a caring and empathetic tone while addressing the needs of users.

• Identify trends and common questions to recommend improvements in our service offerings.

• Assist in training new team members in chat support protocols and company values.

Requirements

• Education: High School Diploma or equivalent required; a degree in healthcare, psychology, or a related field is a plus.

• Experience: Minimum of 1-2 years in a customer support role, preferably in a healthcare or hospice setting.

• Skills: Excellent written communication skills and a strong command of the English language.

• Ability to demonstrate empathy and understanding in communications.

• Proficiency with live chat support software; familiarity with CRM tools is advantageous.

• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience in hospice or palliative care environments.

• Familiarity with digital communication strategies.

• Bilingual in English and Spanish is highly desirable.

Benefits

• Competitive salary based on experience.

• Flexible work hours with full remote capabilities.

• Health insurance and wellness benefits.

• Opportunities for professional development and continuing education.

• Supportive work culture that prioritizes team and individual growth.

About Promise Hospice

Welcome to Promise Hospice, Inc. We provide a special kind of comprehensive care and understanding for terminally ill patients and their families. Our approach focuses on enhancing the quality of life for patients, ensuring that even during challenging times, they receive the care they deserve. We believe that hospice care should be a humane and holistic alternative to traditional medical environments, allowing families to cherish their time together.

At Promise Hospice, we nurture a culture of compassion, respect, and continuous improvement. Our team is dedicated to supporting one another and our patients, delivering care that goes beyond conventional expectations. Our commitment to professional growth and learning opportunities ensures that our staff feel valued and empowered in their roles.

If you are passionate about making a meaningful difference in the lives of others and possess the skills to support our mission, we encourage you to apply!

Place of work