Head of Property Insurance Field Services

Job Overview

Pitsas Insurance is seeking an accomplished and detail-oriented Head of Property Insurance Field Services to lead and manage our nationwide network of chartered surveyors, with a core focus on property insurance claims validation and building repair management. The ideal candidate will possess significant experience in managing loss adjusting or surveying field operations staff, alongside expertise in managing building repairs including validation, scoping, project management and contract administration. The role will also include supervising the validation and processing of contents and alternative accommodation claims, and some elements of commercial claims handling such as loss of rent, business interruption and stock, plant and machinery.

Key Responsibilities

Leadership & Management

· Lead and manage a nationwide network of chartered surveyors, ensuring consistent delivery of technical expertise and high standards in property insurance claims validation.

· Oversee and coordinate field-based loss adjusters and surveyors, ensuring accuracy and efficiency in claims handling and validation.

· Conduct regular performance evaluations, one-to-one sessions and team meetings to maintain alignment with company objectives.

Claims Validation & Quality Assurance

· Ensure accurate and compliant validation of property insurance claims, including scoping and reporting, contents, alternative accommodation, loss of rent, business interruption, stock, plant and machinery in line with policy terms, thereby eliminating claims leakage.

· Conduct audits, site visits, and feedback sessions to maintain high standards of building pathology and claims validation.

· Monitor and address potential gaps in claims handling processes, ensuring minimisation of errors and claims leakage.

Team Development & Training

· Identify training needs and implement development plans for surveyors to enhance both insurance and buildings technical skills, regulatory compliance and customer care.

· Provide coaching and support to loss adjusters and surveyors to maintain professional growth and service excellence.

Operational Efficiency

· Optimise travel schedules, workload distribution, and resource allocation to maximise team efficiency while meeting key performance indicators (KPIs) and service-level agreements (SLAs).

· Oversee Work in Progress (WIP) to ensure claims are handled efficiently from initiation to completion, including project management of repairs controlled by surveyors.

Process Improvement

· Continuously review and refine operational processes to enhance productivity, accuracy and customer satisfaction.

· Implement strategies to streamline field operations and improve claims validation workflows.

MI Reporting & Target Achievement

· Drive data entry accuracy to ensure the validity of management information internally and for clients.

· Generate and analyse management information (MI) reports to assess performance, identify gaps and implement solutions.

· Ensure all monthly and annual performance targets are met, maintaining Acumen’s high standards.

Key Requirements

Essential Experience Required

The successful candidate will be able to demonstrate experience in property insurance claims validation, including managing loss adjusters or surveyors handling claims in the field. You will have a strong background in insurance building claims validation, scoping, project management and contract administration. Extensive managerial experience in a loss adjusting, surveying or claims-related field operation, preferably within insurance.

Qualifications and Skills Required:

• Extensive experience as a Loss Adjuster or Surveyor, with a proven track record in managing field operations handling residential and commercial property claims is essential.

• Experience in managing claims involving contents, alternative accommodation, loss of rent, business interruption, stock, plant and machinery is desirable.

· Preferably dual-qualified in ACILA/RICS, or MCIOB.

· Experience in auditing, training and development and resource management within property insurance claims.

· Excellent communication skills with the ability to deliver feedback, lead team meetings and maintain strong stakeholder relationships.

· Success in managing workloads and service delivery across large geographical regions.

• Experience in providing coaching, support and direction to field team members.

• Excellent analytical, problem-solving and decision-making abilities.

• Strong written and verbal communication skills including report writing.

• Ability to manage multiple tasks and priorities effectively.

Additional Information:

This is a full-time role requiring flexibility for worldwide travel including spending time at our office.

Job Types: Full-time, Permanent
Pay: €65,000.00-€85,000.00 per year

Benefits:

• Company events

• Company pension

• Referral programme

• Work from home

Experience:

• Loss adjusting or surveying services management: 3 years (required)

Licence/Certification:

• Driving Licence (required)