Appointment Confirmer

Performance Remodeling is a home remodeling company located in Shelby Township. We’re hiring for two appointment confirmers. As the appointment confirmer, your job will be to confirm appointments which have been set by our inside and outside sales teams. In addition, your job will consist of setting appointments from the customer inquiries we receive from our radio and internet advertising.

This is not a sales job. You will not be paid a commission. Your pay is hourly based with other incentives available to increase the hourly pay rate. Full-time employees are eligible for health insurance after 90-days of employment and PTO (paid-time-off) after 120-days of employment. There are opportunities for growth and advancement both within the department and the company.

No experience is necessary, but you must be able to type 45 wpm and be able to work Saturdays.

There is one full-time position and one part-time position available.

Responsibilities

• Handling incoming calls, directing them to the appropriate person, and providing information to callers

• Handling requests for cancellations or rescheduling, updating schedules accordingly, and communicating changes to relevant parties

• Contacting clients via phone or email to confirm their scheduled appointments, ensuring they are aware of the date, time, and location

• Utilizing customer-relation software efficiently to manage appointments

• Paying close attention to detail to ensure accuracy in scheduling and data entry

• Keeping accurate and up-to-date records of all client interactions, appointment schedules, and any related information

• Addressing scheduling conflicts or issues that may arise, finding suitable alternatives and ensuring clients are satisfied

• Communicating effectively with clients, colleagues, and service providers

Qualifications

• Basic computer skills & type 45+WPM

• Multi-Line phone experience

• Excellent verbal and written communication skills

• Strong administrative and time-management skills

• Strong organizational skills with the ability to effectively multi-task in a fast-paced environment

• Dependable, accountable, and flexible

• Strong attention to detail

• Valid driver’s license

Job Type

• Full time: 5 days, 40 hours per week

• 8 hour shift

• Must be able to work Saturdays

• Day & Evening shifts

Pay

• $18 per hour

• Weekly incentives

• Profit sharing bonus after 1 year (full-time only)

Job offer contingent on background check clearance

Place of work