Customer Service Representative

Job Title: Customer Service Representative

Location:REMOTE

Company Overview: Paw Foods offers a unique opportunity to be part of a dynamic team dedicated to providing excellent service in the food industry We value our employees and prioritize creating a supportive work environment that fosters growth and collaboration.

Position Summary: We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to handle customer inquiries with professionalism and efficiency. As a Customer Service Representative, you will play an essential role in ensuring customer satisfaction by providing timely support, resolving complaints, and enhancing the overall experience for our clients.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or live chat.

• Identify and assess customers’ needs to achieve satisfaction.

• Provide accurate information regarding products/services.

• Handle customer complaints with empathy and provide appropriate solutions.

• Maintain records of customer interactions, process accounts, and file documents.

• Follow communication procedures, guidelines, and policies.

• Collaborate with other departments to resolve complex issues.

Qualifications:

• High school diploma or equivalent; college degree preferred.

• Proven experience in customer service or related field is an advantage.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities with attention to detail.

• Ability to multitask effectively in a fast-paced environment.

What We Offer: At Pawfoods , we believe in rewarding hard work. We offer competitive compensation packages including health benefits, retirement plans, , as well as a positive work-life balance culture.

If you are enthusiastic about building relationships with clients while contributing positively within your team environment—apply today! Send your resume along with cover letter highlighting why you would be an excellent fit for this position.

Place of work