Logistics Coordinator - 3PL

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Logistics Coordinator - Dallas, TX (On-Site)

About the Role

Manage accounts by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting and invoicing.

What You'll Do

• Develop and maintain solid professional relationships with vendors, negotiate for cost-effective services, and support them with operational processes.

• Research and quote transportation costs.

• Confirm accurate and complete on-boarding of new clients and lanes through required notifications, reporting, accessorial agreements and invoicing.

• Ensure carrier performance and event compliance according to Mode standards.

• Identify and prioritize problems and make suggestions to correct the situation.

• Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes.

• Ensure complete, accurate and timely client order acceptance/entry into the MODE Transportation system via EDI.

• Work collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries.

• Identify accessorial charge patterns; consult with clients to develop processes to reduce charges.

• Determine which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24 hrs. of occurrence.

  What We're Looking For

• Previous brokerage-related, logistics-related or transportation-related experience.

• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.

• Strong customer service and communication skills; in a fast-paced environment.

• Managing/prioritizing own work assignments, and meeting deadlines.

• Independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.

• Proficient with Windows operating system. Able to learn new programs/systems quickly.