Customer services representative

Position Title: Customer Service Representative

Location: Chicago, IL
Department: Customer Service
Reports To: Customer Service Manager

Company Overview: Join our dynamic team at [Company Name], where we are committed to delivering exceptional customer experiences. We pride ourselves on fostering a supportive and inclusive work environment that encourages growth and innovation.

Position Summary: We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have the ability to resolve issues efficiently. This role is crucial in ensuring customer satisfaction by providing timely and accurate service.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.

• Provide detailed information about products and services.

• Resolve product or service problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.

• Process orders, forms, applications, and requests accurately.

• Maintain records of customer interactions, process accounts and file documents.

• Assist in developing potential leads for further sales opportunities.

• Collaborate with other departments to address complex inquiries.

Qualifications:

• High school diploma or equivalent required; associate’s degree preferred.

• Proven experience in a customer service role is an advantage but not mandatory for enthusiastic beginners willing to learn quickly.

• Strong active listening skills with an ability to adapt/respond effectively based on different personalities.

• Excellent verbal and written communication skills.

• Familiarity with CRM systems (e.g., Salesforce) a plus but not required as training will be provided.

Working Conditions: This position typically requires working shifts that may include evenings, weekends, or holidays depending on business needs. Our office environment is fast-paced yet supportive.

Benefits: [Company Name] offers competitive compensation packages including health insurance plans (medical/dental/vision), 401(k) matching program after one year of employment eligibility period alongside ample opportunities for career advancement within our growing company!

To apply for this exciting opportunity as a Customer Service Representative at [Company Name], please submit your resume along with a brief cover letter detailing why you would be perfect fit for this role!

Place of work