IT Help Desk Support Specialist
- business MEIER
- directions_car 99336 Kennewick
- workFull-time
- money56400 - 72600 $ / Year
We are looking for an enthusiastic IT Help Desk Support Specialist to join Meier, a leading architecture and planning company. As an entry-level position, you will play a crucial role in providing technical assistance and support to company employees, ensuring smooth IT operations. You will have the opportunity to work on various IT projects and contribute to the overall efficiency of our systems and processes.
As an IT Help Desk Support Specialist at Meier, you will be responsible for troubleshooting technical issues, assisting with software installations, and maintaining hardware and software systems. This role is vital in ensuring that our employees have the necessary support to carry out their tasks effectively. Join us in this dynamic environment where you can enhance your IT skills and make a meaningful impact on our company's success.
Responsibilities:
-Provide technical support and assistance to company employees experiencing IT issues.
-Install, configure, and update software applications and operating systems.
-Respond to help desk tickets and resolve technical problems in a timely manner.
-Set up and troubleshoot hardware devices such as computers, printers, and phones.
-Ensure security measures are in place to protect company data and systems.
-Collaborate with IT team members to improve processes and systems.
-Document IT procedures, solutions, and FAQs for future reference.
-Assist in IT projects such as system upgrades and network enhancements.
Requirements:
-Strong problem-solving skills and attention to detail.
-Excellent communication and customer service skills.
-Basic knowledge of computer hardware, software, and networking.
-Ability to prioritize tasks and manage time effectively.
-Familiarity with help desk software and remote desktop applications.
-Willingness to learn and adapt to new technologies and processes.
-Certifications such as CompTIA A+ or Microsoft Certified IT Professional are a plus.
-Ability to work independently and as part of a team.
Place of work
United States of America
Employer profile
Meier is an architectural and civil, structural, mechanical, and electrical engineering firm. Focused in the Pacific Northwest, we partner with clients across markets to bring unique project visions to life. Meier provides creative and sustainable architectural and engineering design services that serve our clients’ needs. Meier’s team offer our services under one roof, for markets including office buildings, retail, commercial, federal, educational, healthcare, financial institutions, and industrial facilities. This combination of skill and capacity has enabled Meier to build an outstanding reputation for providing quality and responsive architectural and engineering services throughout the Pacific Northwest, and the United States.
Job ID: 9733069 / Ref: 2e789b6dbe7d99d6e29a80a8e639a8ea