Digital Banking Specialist

Take the Next Step in Your Career With Us!
Are you passionate about delivering exceptional customer service and ready to take on a fast-paced role in the banking industry? We're hiring a Digital Banking Specialist to join our growing contact center team. If you're tech-savvy, people-focused, and eager to help customers with everything from online banking issues to fraud alerts, this opportunity is for you!

Digital Banking Specialist
Houston, TX | Full-time | Banking & Financial Services

Why Work With Us:
• Supportive team environment with strong leadership guidance
• Fast-paced and engaging role where no two days are the same
• Competitive pay with opportunities to grow your career in digital banking

What You'll Do:
• Assist customers via phone, chat, and secure messaging with online and mobile banking issues
• Support services such as password resets, fraud inquiries, Zelle (P2P) support, and debit card management
• Guide customers through online account opening and digital banking tools
• Proactively educate users on banking products and digital features
• Resolve issues independently or refer to specialized teams as needed
• Meet performance targets including call quality, response time, and resolution rate

What We’re Looking For:
• 2+ years of banking or customer service experience (call center experience a plus!)
• High school diploma or GED required
• Strong verbal and written communication skills
• Ability to multitask across phone, chat, and messaging platforms
• Detail-oriented with great problem-solving skills
• Bilingual skills are a bonus!
• Availability to work shifts between Monday–Friday (7:00 am–6:00 pm) and Saturdays (9:00 am–3:00 pm)

Ready to Land Your Next Great Role?
Apply now and let our recruiting team help you take the next step in your career!

#digitalbankingspecialistjobs, #digitalbankingspecialistjobshiringnow, #houstontxdigitalbankingspecialistjobs, #hiringtoday, #Fistaffcareers, #gethiredfast, #NowHiring, #ApplyToday, #CareerOpportunity, #JobsinHouston

Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Recruiter Notes (Bullhorn):

• Digital Banking Specialist – Call Center (Temporary Assignment)
• Assignment dates: Jan 5, 2026 – Mar 2, 2026
• Pay rate: $18.00/hour, 40 hrs/week
• Inbound call center role supporting digital banking via phone, webchat, and online messaging
• Duties include online/mobile banking support, password resets/account unlocks, balance inquiries, debit card travel notices, fraud alerts & disputes, bill pay, Zelle/P2P, and online account opening
• Must meet call center performance metrics; strong multitasking required
• Banking experience preferred (call center experience a plus)
• Onsite only – hybrid does not apply to temp role
• Schedule: Mon–Fri 7:45am–6:00pm; Sat 9:00am–3:00pm
• Bilingual a plus

__________________________________________________________

PUBLISHED:

Take the Next Step in Your Career With Us!
Are you passionate about delivering exceptional customer service and ready to take on a fast-paced role in the banking industry? We're hiring a Digital Banking Specialist to join our growing contact center team. If you're tech-savvy, people-focused, and eager to help customers with everything from online banking issues to fraud alerts, this opportunity is for you!

Digital Banking Specialist
Houston, TX | Full-time | Banking & Financial Services

Why Work With Us:
• Supportive team environment with strong leadership guidance
• Fast-paced and engaging role where no two days are the same
• Competitive pay with opportunities to grow your career in digital banking

What You'll Do:
• Assist customers via phone, chat, and secure messaging with online and mobile banking issues
• Support services such as password resets, fraud inquiries, Zelle (P2P) support, and debit card management
• Guide customers through online account opening and digital banking tools
• Proactively educate users on banking products and digital features
• Resolve issues independently or refer to specialized teams as needed
• Meet performance targets including call quality, response time, and resolution rate

What We’re Looking For:
• 2+ years of banking or customer service experience (call center experience a plus!)
• High school diploma or GED required
• Strong verbal and written communication skills
• Ability to multitask across phone, chat, and messaging platforms
• Detail-oriented with great problem-solving skills
• Bilingual skills are a bonus!
• Availability to work shifts between Monday–Friday (7:00 am–6:00 pm) and Saturdays (9:00 am–3:00 pm)

Ready to Land Your Next Great Role?
Apply now and let our recruiting team help you take the next step in your career!

#digitalbankingspecialistjobs, #digitalbankingspecialistjobshiringnow, #houstontxdigitalbankingspecialistjobs, #hiringtoday, #Fistaffcareers, #gethiredfast, #NowHiring, #ApplyToday, #CareerOpportunity, #JobsinHouston

Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.