Senior Manager BusWorld Home

Tasks

As the Senior Manager, reporting directly to the Director of Customer Service and Parts, you will:

• Lead day-to-day Service Centre and Mobile Technician activities.
• Deliver on budgets, targets, and quality standards.
• Recruit, coach, and inspire a high-performing team.
• Build strong customer relationships and resolve issues effectively.
• Drive new business opportunities and growth.
• Ensure compliance with health, safety, and company policies.

This is a hands-on leadership role where you’ll make a real impact on both team performance and customer satisfaction.

Qualifications

We’re looking for someone with:

• HNC/D in Motor Vehicle or Mechanical Engineering (minimum).
• Proven management experience in the commercial motor vehicle industry (Bus & Coach or Truck & Van preferred).
• A track record of leading teams, managing budgets, and delivering profitability.
• Strong leadership, customer service, and commercial skills.

What We Offer

• A salary from £60,000 with a performance related bonus.
• 39-hour working week, Monday to Friday.
• 33 days holiday per year (including statutory holidays).
• Life assurance from day one (4x basic salary).
• Group personal pension scheme, with employer contributions increasing with service length.
• Private medical insurance.
• Access to the Mercedes-Benz car lease scheme.
• Employee assistance & wellbeing programme.

Place of work