Automotive Technical Service Support Specialist I

Tasks

Inside the Role

This position will provide technical and administrative support to customers, dealerships, and body builders who utilize buses built by the Thomas Built Buses Organization in High Point, NC. The job will entail significant interaction with Service Administrators who will be required to analyze issues and provide assistance where applicable while utilizing DTSV software systems, documentation, policies, and procedures. Interactions will be documented within online systems to record issues and actions taken while providing historical context to ongoing concerns. Finally, this position provides a professional face to the customer as well as responses to issues that are consistent with our core principles and mandated guidelines.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $58,000 to $75,000 USD.

Pay offered dependent on knowledge, skills, and experience.

Benefits include: - Annual bonus program - 401k company contribution with company match up to 6% as well as non-elective company contribution of 3% to 7% depending on age - Starting at 4 weeks paid vacation - 13+ calendar holidays - 8 weeks paid parental leave - Employee assistance program - Comprehensive healthcare plans and wellness programs - Onsite fitness (at some locations) - Tuition assistance and volunteer paid time off - Short-term and long-term disability plans

What You Drive at DTNA

Responsibilities include: - Maintaining service records on vehicles including proper documentation of problems, corrective action, and service/warranty commitments - Assisting in the development of service bulletins, recall campaigns, and other updates; documenting the Electronic Service Parts (ESP) catalog; reviewing technical content for technical literature - Supporting and providing technical assistance to DTSV field service personnel; performing field service and warranty duties to support DTSV dealers, fleets, and customers - Directing efforts in troubleshooting and repairing customer vehicles; identifying and analyzing product problems and coordinating corrective action with other departments, vendors, and customers - Communicating corrective action taken to other departments and service network; traveling as needed to identify and correct customer and product problems and to provide customer assistance - Assisting with testing while working with engineering to correct critical field problems; responsible for service of all DTSV model lines

Knowledge You Should Bring

Qualifications include: - Associate degree in automotive and 1 to 2 years of relevant experience or 4 years of relevant experience in lieu of degree - Proven experience with Microsoft Excel and Word - Excellent written and verbal communication skills - Electrical troubleshooting skills

Exceptional Candidates Might Have

Preferred qualifications include: - 5 years of technical automotive or heavy truck repair experience - 3 to 5 years of thorough product and technical knowledge relating to TBB and FCCC product lines

Where We Work

This position is open to applicants who can work in (or relocate to) the following locations: Gaffney, SC, US; High Point, NC, US. Relocation assistance is not available for this position.

Schedule Type

Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen, and autonomous vehicles. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio includes Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer, and more efficient tomorrow for all.

That is what we are working toward – for all who keep the world moving.

Additional Information

Details include: - This position is not open for Visa sponsorship or to existing Visa holders - Applicants must be legally authorized to work permanently in the country the position is located in at the time of application - Final candidate must successfully complete a criminal background check - Final candidate may be required to successfully complete a pre-employment drug screen - Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions - EEO – Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll-free 800-206-3369. For TTY/TDD enabled, call 503-745-2137 or toll-free 866-355-6935.

Qualifications

Please see above for qualification details.