Director of Housing Operations

Community Name:

Ravines Edge

The Director of Housing Operations provides strategic leadership and oversight of administrative functions across all housing communities. This role works in close collaboration with Housing Services team members and Central Office departments to ensure efficient operations, excellent service delivery, and full regulatory compliance.

Essential Functions Statement(s)

• Directly supervises UCH Regional Housing Directors
• Set and monitor occupancy targets for affordable housing portfolio; develop action plans in collaboration with Regional Directors and community staff to meet those targets.
• Maintain excellent customer service and resident relations including responding to complaints from clients by phone and/or in person meetings with residents and staff to solicit information and prepare recommendations to resolve concerns.  
• Coordinate hearings and related legal compliance processes with UCH legal counsel. 
• Manage the integration and onboarding of newly acquired or managed communities. 
• Participate in semi-annual community Board of Directors visits to sites as directed.  
• Coordinate with the Marketing Department to develop and distribute marketing materials.
• Implement Affirmative Fair Housing Marketing Plans and monitor effectiveness. 
• Recommend policy and procedural enhancements to improve portfolio management and support housing staff in delivering quality service.
• Collaborate with Housing Team to draft and implement any policy and/or process changes.  
• Ensure readiness for and compliance with Management and Occupancy Reviews, audits, and physical inspections.
• Monitor and report on key maintenance management metrics (numbers of work orders, completion times, days to turn units). 
• Work with Asset Stewardship team to create and monitor capital improvement and preservation plans.
• Collaborate with Procurement team to identify and implement best and improved contracting and purchasing practices. 
• Oversee financial performance of all assigned Housing Communities-Review monthly accounting reports including but not limited to: Budget comparison reports, accounts receivable reports, balance sheet and profit and loss statements. 
• Assist with housing budget process ensuring budgets are prepared for all communities as required. 
• Assist with coordinating and preparing annual housing managers conference and other training sessions as needed.
• Work in collaboration with Human Resources and Housing Management team, to ensure delivery of performance management program.  
• Ensure compliance with EEOC, Fair Housing, Federal, State and Local regulations, and adherence to any applicable laws.  
• Build and maintain productive relationships with external partners, vendors, government officials, and professional organizations within the housing and services sectors.
• Perform all other duties and special projects as needed to support the overarching goals of the team.  

SKILLS & ABILITIES

Education:

Bachelor’s degree preferred (Business, Health, Finance, or Human Services fields).
Occupancy and/or compliance certification is a plus.

Experience:

• Minimum of 5 years’ experience in affordable housing management required.
• Prior experience working with vulnerable populations such as older adults, minority groups, or individuals with behavioral health needs is preferred.

Computer Skills:

Proficient in Microsoft Office, internet use, and general office equipment.
Experience with property management systems such as Yardi, Workday, or similar enterprise data platforms is essential.

Certifications &
Licenses:

Must possess a valid driver's license and have reliable transportation.

Other Requirements:

Must be results-oriented with the ability to prioritize and manage multiple projects simultaneously and coordinate activities to consistently meet deadlines and client expectations. Comfortable working in a fast-paced, dynamic environment while maintaining focus on key goals. Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Place of work