Team Member – Apparel Processing

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023,  Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

As a Team Member in our Distribution Center, you are the final link between our customers and their next favorite find. While you’re not face-to-face with customers like in a retail store, your work is just as critical to creating an exceptional experience. Every item you touch and every package you prepare is part of the delight our customers feel when they open their “thrift box.” You turn orders into moments of joy.

What You’ll Do

Pick Station:

• Use an iPod to view which items to pick for each customer order.

• Head to the listed location and find the correct hanger number.

• Carefully remove the clothing item from the carousel, scan the hanger, and place it on the conveyor (think of it as a dry-cleaner-style system).

• Continue picking until every order in your “batch” is complete, ensuring each piece is handled with care and accuracy.

Pack Station:

• Scan each item’s hanger and perform a final quality check.

• Downgrade any items that do not meet our quality standards—because our customers deserve the best.

• Neatly fold and place clothing in the box with tissue and marketing materials to create a beautiful unboxing experience.

• Seal the package, attach the correct labels, and send it off for shipping—knowing you’ve helped create a moment of excitement for someone waiting at home.

What This Role Requires

• On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift.

• Performance: Achieving goals in a fast-paced, metrics-driven environment.

• Willingness to Learn: Show up ready to learn—our structured training program with hands-on support in your first weeks will teach you everything you need to succeed.

• Tech Comfort: Comfortable using tablets, scanners, and basic apps.

• Adaptability: Adjusting easily to change and shifting priorities.

• Reliability: Maintaining consistent attendance, on-time arrival, and teamwork.

• Focus & Positivity: Bring attention to detail, speed, and an upbeat attitude to every shift.

Why You’ll Love Working Here

• Starting Pay: $17/hr for AM shift; $17/hr for PM shift; and $18/hr for WKND shift ($17 base + $1.00 differential). Pay is based on shift worked and shift differentials may change.

• Weekly Pay: Every Friday is FriYAY.

• Pay For Performance: Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter.

• Day 1 Benefits: Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc.

• Work-Life Balance: You start earning PTO on day 1, floating holidays, and paid time off for your ThredUp anniversary.

• Predictable Schedules: Our shift times are consistent so you know what to expect.

• Optional Overtime: Is available at certain times of the year. 

• Music-Friendly Shifts: Headphones (bone conductor) allowed at most stations—work to your own playlist.

• Casual & Fun Environment: This isn’t your typical warehouse—no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe.

• Air-conditioned Distribution Centers: Stay cool while you work.

• Growth Opportunities: We reward and recognize top performers with swag, promotions, and higher pay.

• Employee Discount: Extra savings on already affordable styles.

This role is not eligible for visa sponsorship.

What We Offer:

• Consistent, set schedule!
• Competitive pay (we leverage market data). 
• Employee stock purchase plan. 
• PTO + paid holidays. 
• Medical, dental, vision, 401k, life and disability insurance offered. 
• We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence.  

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

Before you go, our legal team wants you to know...You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.

Place of work