German Client Services Specialist in Porto

Are you passionate about providing top-notch customer service?

We’re looking for a dedicated Customer Support Specialist to join our team! If you’re detail-oriented, proactive, and thrive in a fast-paced environment, this could be the ideal role for you!

Role Overview:

Deliver exceptional customer service by handling inquiries and resolving issues through various channels. Collaborate with your team to ensure customer satisfaction and continuously improve support processes.

Key Responsibilities:

• Customer Assistance: Respond to customer inquiries via phone, email, and chat, offering detailed product information and solutions.
• Issue Resolution: Assist with troubleshooting and resolving customer issues, ensuring timely and effective outcomes.
• Support Process Improvement: Collaborate with your team to refine support strategies and optimize the customer experience.
• Account Management: Help manage customer accounts, process orders, and assist with product returns and exchanges.
• Feedback Collection: Gather feedback from customers to help improve service quality and product offerings.

Requirements:

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card

Why Join Us:

• Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
• Language Bonus: Receive additional compensation for your German language proficiency.
• Meal Allowance: Enjoy a meal allowance during work hours.
• Health and Life Insurance: Comprehensive coverage for your peace of mind.
• Onsite Work Environment: Be part of a supportive and communicative team.
• Relocation Package: Support to ensure a smooth relocation experience.

Ready to take your customer support skills to the next level? Apply now, and we'll be in touch!

Place of work