German Customer Support Specialist in Lisbon (3000 Euros Welcome Bonus)

Take Your Career to the Next Level!

We’re seeking a driven and customer-focused Customer Support Specialist to join our dynamic team. If you thrive in fast-paced environments, embrace change, and enjoy assisting others, this role is perfect for you!

Role Overview: 

As a Customer Support Specialist, you will be the first point of contact for customers, providing top-notch assistance across various channels. Your ability to communicate clearly, solve problems efficiently, and ensure a seamless customer experience will make you a valuable part of our team.

Key Responsibilities:

• Provide exceptional support via phone, chat, email, and social media
• Assist customers with account setup, logins, verifications, financial transactions, and technical concerns
• Deliver professional and friendly guidance to ensure a positive customer experience
• Respond to inquiries with speed, accuracy, and empathy
• Foster strong customer relationships through effective communication
• Adhere to internal policies while maintaining high service standards
• Share insights to improve processes and enhance overall customer satisfaction

Requirements:

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence! 

Place of work