Sales Manager

Sales Manager/Studio Manager Role Overview

The Sales Manager/Studio Manager will lead and oversee studio operations with a primary focus on driving membership and retail sales. This dynamic role blends 80-90% sales activities with 10-20% management responsibilities, including staff supervision and operational excellence.

Key Responsibilities

Sales and Revenue Growth

• Drive membership sales through direct outreach, networking, and grassroots marketing.
• Strategically manage marketing campaigns to generate leads and boost revenue by 8-10% month over month.
• Develop and execute outside sales strategies and build partnerships with local businesses.
• Manage studio attrition, keeping it under 6%, by fostering strong member relationships and retention efforts.
• Keep track of and execute member cancellations and frozen accounts
• Actively prospect and follow up on leads via phone calls, emails, and text messages.

Studio Operations

• Oversee studio cleanliness, organization, and adherence to policies and procedures.
• Manage inventory for retail products, ensuring accuracy and timely replenishment.
• Collect outstanding dues and maintain accurate records through the studio's CRM system (e.g., ClubReady).
• Coordinate with vendors and ensure all necessary forms and supplies are available.
• Use resources such as My Stretch Works to find answers to operational and sales-related questions.

Team Leadership and Development

• Recruit, train, and supervise Sales Representatives and Flexologists.
• Coach staff on sales techniques to meet individual and team targets.
• Independently address high-level customer service issues with professionalism and tact.
• Collaborate with the District Manager to align on goals and strategies.
• Attend all meetings with the District Manager and corporate support teams.

Community Engagement and Marketing

• Schedule and actively participate in community and networking events to promote the studio.
• Create and manage social media marketing campaigns, posting at least three times weekly and sharing stories five times a week.

Qualifications

• Minimum 2 years of experience in fitness or membership sales.
• Proficiency in CRM systems such as ClubReady.
• Strong written and verbal communication skills.
• Ability to manage multiple revenue streams, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated leadership skills with the ability to inspire and manage a team.
• Passion for fitness and commitment to studio success.
• Availability to work a flexible schedule, including weekdays, nights, and weekends.

Additional Requirements

• Impeccable attendance with no more than two callouts per quarter.
• Punctuality in all aspects of the role, including daily operations and scheduled events.
• Attendance at all required meetings with the District Manager and corporate support teams.
• Self-motivated and reliable, with a proactive approach to achieving personal and team goals.

Attributes for Success

• Highly organized, detail-oriented, and adaptable to change.
• Reliable with impeccable attendance and professionalism.
• Proficient in data management, reporting, and analysis.
• Strong interpersonal skills for in-person, telephone, and email communication.

Be part of a growing brand that values innovation, community, and personal developmentapply today and help us stretch toward greatness.

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