Assistant Manager, Sales & Customer Service (East)

Industry: Manufacturing Industry
Location: Changi South
Working Hours: Monday - Friday
Good Remuneration Package & Career Progression

Responsibilities:
Strategic Sales & Customer Service Operations

• Lead the end-to-end sales support process, ensuring seamless alignment with commercial objectives and customer satisfaction targets.
• Drive improvements in order processing efficiency, customer communications, and fulfilment strategies.
• Partner with Sales, Marketing, Logistics, and Supply Chain to streamline customer engagement and enhance operational agility.
• Provide mentorship and guidance to junior sales coordinators or customer service staff where applicable.

Business Process & System Enhancement

• Identify gaps and recommend enhancements in existing order management, sales coordination, and reporting processes.
• Act as a key user for ERP and CRM platforms (e.g., SAP B1 and Salesforce), championing digital transformation initiatives.
• Support the implementation of new sales models or cross-border fulfilment strategies, especially involving international suppliers.

Customer Relationship & Stakeholder Management

• Serve as an escalation point for complex customer issues, working cross-functionally to ensure prompt and satisfactory resolution.
• Develop and maintain strong, long-term relationships with key customers, suppliers, and business partners.
• Coordinate with regional teams to ensure consistency in customer experience across markets.

Sales Reporting & Data Analysis

• Oversee the preparation of sales dashboards and performance reports to provide insights for management and commercial teams.
• Analyse customer buying patterns, stock movements, and sales trends to support decision-making and revenue growth.
• Support forecasting and budgeting efforts in collaboration with Sales and Finance.

Inventory Optimization & Demand Planning

• Monitor inventory health, manage allocation strategies, and support initiatives to reduce excess or obsolete stock.
• Collaborate with Procurement and Sales to improve forecasting accuracy and inventory turnover.

Compliance & Operational Excellence

• Ensure alignment with ISO procedures, internal controls, and audit requirements.
• Lead or participate in continuous improvement projects across the sales operations function.

Job Requirement:

• Bachelors degree in Business Administration, Sales, Marketing, Supply Chain, or related field.
• At least 5-7 years of progressive experience in sales operations, customer service, or order management, including regional exposure.
• Proven track record of process improvements and stakeholder engagement across departments and cultures.
• Familiarity with ERP and CRM systems (e.g., SAP B1, Salesforce) is essential.
• Experience coordinating with international factories or managing drop shipments is highly advantageous.
• Prior leadership or team supervision experience is preferred.
• Leadership & People Development:Ability to lead initiatives, mentor team members, and contribute to a high-performance culture.
• Strategic Thinking:Able to translate operational data into actionable business insights.
• Stakeholder Engagement:Strong interpersonal and communication skills with internal and external stakeholders across regions.
• Analytical Acumen:Competent in analyzing sales data, customer behavior, and inventory metrics.
• Process Orientation:Detail-oriented with a continuous improvement mindset to enhance sales operations.

JOBID: QXR943RR

Please send your updated CV tojosie.cha@peopleprofilers.com

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756

Place of work