Billing Analyst

Billing Analyst is responsible for customer service, helpdesk, billing and reporting services to clients and team members.

Qualifications:

• College/Bachelor's Degree in Finance/Accounting/Banking or equivalent
• At least 2 to 3 years Experience of Customer Service/Finance processes within a multinational, shared service environment
• Strong written and verbal communication skills along with active listening
• Highly proficient in using various accounting and office applications
• Proficient in using Excel for data analysis (PivotTables, VLOOKUP, etc.)
• Dynamic, hands-on, proactive self-starter. Resilience is a must.
• Excellent analytical, problem solving and organisational skills
• Ability to adapt to change, demonstrating flexibility and ownership of the change
• Proven ability to deliver to tight deadlines
• Customer service approach, focused on serving all key stakeholders
• Excellent written and oral communication skills

Duties and Responsibilities:

• Invoice processing for raising client month end invoices
• Invoice processing for raising new client agreement charges, including first months office fees and deposit invoices
• Invoice processing for raising client monthly recurring charges for additional services
• Managing client renewal and expansion agreements in the company billing system
• Managing clients internal office moves and changes in the company billing system by raising invoices and credit notes where appropriate
• Managing and updating client information in the company billing system
• Following the company credit note and waive request procedure
• Reconciliation of invoices to statements
• Dispute and Query Management and resolution for clients and colleagues
• Ensuring reports are generated for Management Accountants
• Ensuring accurate monthly billing for allocated centres and completed by due dates
• Maintain accurate and tidy filing systems of Centre billing reports and back up documents
• Provides clear and complete instructions and helpful information to clients and team members.
• Accurately and promptly answers helpdesk regarding program, billing and/or other inquiries
• Reinforce payment policy to customer due to fallouts
• Responsible for the preparation and timely distribution of monthly reports
• Efficiently and effectively administer billing set-up and payment method audit
• Supports preparation of standard and ad hoc management reports through information verification, proofreading, assembly and other related activities
• Assist Manager in workload balancing
• Act as subject matter expert for the different billing processes
• Perform other operational tasks as needed to support Billing processes.

Place of work