Junior IT Support Technician

R77 is hiring on behalf of one of our HR consulting clients, a growing tech-focused business seeking a Junior IT Support Technician to strengthen their internal support team. This is a great opportunity for someone with at least 1 year of hands-on IT support experience who's keen to develop in a fast-paced and collaborative environment.

Key Responsibilities:

• Deliver first-line support for desktops, Microsoft 365, and common business applications.
• Assist in managing backup and disaster recovery systems (e.g., Acronis).
• Provide basic support for network components such as routers, firewalls, and VPNs.
• Troubleshoot remote access issues (VPN, Terminal Services).
• Monitor and respond to system alerts via remote management tools.
• Maintain accurate documentation within PSA/ticketing platforms.
• Keep users informed about incidents, changes, and resolutions in a clear and timely manner.

What We're Looking For:

• At least 1 year of experience in an IT support/helpdesk environment.

• Familiarity with Microsoft 365 and basic networking principles.

• Understanding of backup tools and remote connectivity.

• Excellent communication, troubleshooting, and organisational skills.

• Ability to work independently and as part of a wider technical team.

Desirable:

• Microsoft 365 Fundamentals certification.

• CompTIA A+ or similar qualification.

• Experience with hardware support and customer-facing environments.

Place of work