Product Trainer

Cartrack is one of the largest vehicle telematics companies globally with almost 2,000,000 active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Responsibilities

• Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed.

• Designing and executing quality training to external clients across different markets (SG and HK) as needed.

• Ability to conduct training sessions in English, Mandarin and Cantonese.

• Provide weekly classroom training and onsite/online training to external clients.

• Maintain effective communication with customers to establish further training needs.

• Gather feedback on customers and propose solutions to gaps.

• Evaluate the effectiveness of training and modify materials and processes as appropriate.

• Assist in creating and updating of Product User Guides in English, Mandarin and Cantonese.

• Conduct internal product training sessions for onboarding staff across various countries.

Type of Training

• Induction: Company and Product Introduction.

• New Product Launch.

• In-depth Cartrack Solutions training.

Requirements

•  Diploma/Bachelor Degree in Business with outstanding academic performance or equivalent industry experience.
• At least 3 years in a learning and development and/or training/customer care.
• Preferred experience in a client-facing role.
• Passionate and engaging communication skills.
•  Fluent English and Mandarin communication skills.
• Confident to conduct stand-up presentations for client-facing presentations.
• Saas background is an advantage.

Place of work