Customer Support Agent (Catalan)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Catalan speaking Customer Support Agent to join their team in Lisbon.

Position: Customer Support Agent 

Location: Lisbon, Portugal

Work model: on-site

Employment type: fixed term (6 months) 

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat).
• Assist clients with account-related queries, including identity verification and account information confirmation.
• Adhere to regulatory guidelines and internal procedures as directed by the client.
• Troubleshoot issues and offer effective solutions tailored to customer needs.
• Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction.
• Maintain accurate documentation of interactions and updates in internal systems.
• Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS:

• Native / fluent in Catalan (C2) both verbal and written. Fluent in English (C1 level)
• Minimum of a High School diploma.
• At least 1 year of experience in customer service, with a strong customer-centric approach.
• Consistent work history with demonstrated stability.
• Strong interpersonal skills with a collaborative team spirit.
• Proven ability to thrive in fast-paced environments with strong multitasking abilities.
• High attention to detail and accuracy in handling customer information.
• Proficiency with automated customer support tools and platforms (preferred).
• Ability to analyze problems, think critically, and resolve issues independently.
• Friendly, professional, and proactive approach to customer service.
• Experience across various industries such as retail, banking, or general customer support is beneficial.
• Comfortable working in rotating shifts and full-time on-site schedules.
• Adaptable and flexible to changing procedures, technologies, and customer expectations.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Working schedule: Monday - Sunday, 24/7 rotative shifts 
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts

Place of work