Customer Service Internship (English and DE or FR)

CrowdFarming® is an agri-tech Farmer-to-Consumer platform that offers a sustainable and transparent alternative to fight food waste by creating a direct link between agricultural producers and consumers. Founded in 2017, we are constantly revolutionizing consumer behavior and are experiencing significant growth 🌳. Therefore, we need support for our customer service team in Madrid.

👉 Your daily functions:

• Advise and support our customers across different markets (France, UK, Sweden, etc.) via phone, email, and social media — whether it's about tracking an order, questions about our products or services, or resolving an incident
• Gather and categorize customer feedback and suggestions to share them with the relevant internal teams
• Collaborate with other departments to handle customer requests efficiently.

👉Your Profile:

• You’re fluentin Englishand have a good level of German or French
• You live in Madridor are planning to move here soon.
• You’re a great team player, but also know how to work independently
• You’re highly adaptable
• Challenges don’t scare you — you actually enjoy taking them on!
• You’re enthusiastic and curious, and you love learning new things

👉 What do we offer:

• A 40 hours/week internship contract for 6 months with €750 per month.
• Eight to five working schedule and Intensive working hours in July and August.
• You will join a team, where your impact will be remarkable and you will take part in key projects.
• Remote work options: 3 days per week. 25€ per month as “Extra - Work From Home”to help you with monthly costs (electricity, water…).
• 100 credits to spend on your birthday / A gift from our fields to you on your birthday.
• Open company culture that values collaboration and innovation.
• Enjoy fresh fruits and vegetables directly from our Farmers!