Financial Customer Experts - German - Remote in Greece

Position: Financial Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do:

• Be the primary point of contact for customer and client requests
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Provide daily support and consult clients on best practices about their business
• Respond to customer inquiries about our client’s new and existing services and solutions, as well as complaints – always in a professional manner
• Resolve issues as they arise – timely and efficiently
• Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
• Be committed to meeting both personal goals and team targets

What you will bring:

• Fluency in German
• Very good use of English – both in written and spoken language
• Work experience in a customer support role is a plus
• An interest in digital banking and payment solutions is desired
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Tech savviness & learning agility
• A genuine sense of ownership along with an unbreakable team spirit
• Flexibility in adapting to a fast-paced environment

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation,support with the house searching process (all at no cost to you)

• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special eventsas well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas

Place of work