Customer Expert for Delivery Services - Finnish - Remote in Greece

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do:

• Handle inbound communication (calls, chats, tickets) from restaurant partners and end customers
• Resolve queries related to orders, refunds, delivery, and platform use
• Deliver professional and empathetic customer service support across all service channels
• Follow provided response templates and quality standards
• Escalate sensitive and unresolved issues where necessary
• Perform ad-hoc tasks as required by the project

What you will bring:

• Excellent communication skills in Finnish
• Fluent in English – both spoken and written communication
• Previous experience is not required, but customer service background is a plus!
• Strong written communication and typing skills
• Confident with PC tools and multitasking between platforms

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses

Place of work