Customer Service Representative

We are working with a leading Outsourcing/BPO consultancy on the lookout for an English-speaking Customer Service Representative to join their team in the heart of Athens. This is an exciting opportunity to represent a major retail brand in a dynamic, international environment!

Location: Athens, Greece
Employment Type: Full-time
Industry: Retail / Outsourcing / Customer Experience
Languages: English (C1)
Compensation: Base salary + meal allowance + performance bonus

🛠️ Responsibilities:

📞 Handle inbound customer inquiries with professionalism and empathy
🧭 Use internal tools and resources to deliver accurate information and effective resolutions
🛍️ Occasionally introduce additional products or services based on customer needs

✅ Requirements:
🇬🇧 Fluent/Native English (C1 level), spoken and written
💼 Prior customer service experience preferred
🎓 High school diploma or equivalent
🖥️ Comfortable navigating computer systems and common software
🌙 Availability to work consistent overnight shifts
💡 Positive attitude and a willingness to learn new processes

🎁 Benefits:
💶 Competitive base salary with meal allowance and performance-based bonuses
🕐 Flexible shift scheduling to support work-life balance
🌍 Inclusive, supportive, and team-oriented work environment
📚 Continuous learning and internal career advancement opportunities
🏖️ Up to 25 days of paid annual leave
🫂 Comprehensive benefits package tailored to your role
🎯 Leadership that invests in your personal and professional development

Ready to take your customer service skills global and thrive in the vibrant city of Athens? This is your chance! 🌟

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Place of work