Patient Experience Agent

Responsibilities
* Provide a warm and welcoming environment for patients and their families.
* Answer patient inquiries regarding appointments, billing, and other administrative matters.
* Assist patients with navigating the facility and accessing necessary services.
* Resolve patient complaints and concerns in a timely and professional manner.
* Escalate complex issues to the appropriate department or personnel.
* Maintain accurate patient records and documentation.
* Collaborate with healthcare professionals to ensure seamless patient care.
* Proactively identify opportunities to improve the patient experience.
* Adhere to all company policies and procedures related to patient privacy and confidentiality.
* Participate in patient experience improvement initiatives.


Qualifications
* High school diploma or equivalent with at least 3 years of work experience preferably call Centre or Bachelor's degree preferred with 1 year of similar experience.
* Relevant life support/resuscitation certificates preferred but there will be opportunity to undertake as part of orientation.
* Excellent communication and interpersonal skills.
* Strong problem-solving and critical thinking abilities.
* Proficiency in English; Arabic language skills are a plus.
* Empathy and patience when dealing with patients and their families.
* Knowledge of healthcare services and terminology.
* Basic computer skills for data entry and communication purposes.

Place of work