German Customer Support Agent - igaming

A well-established igaming operator based in St. Julians, Malta, is expanding their German Customer Support team, giving native-speaking German a chance to join a great employer!

This is an office-based role, offering a starting salary of up to €26K (depending on experience), along with an additional performance-based bonus of up to €2K depending on KPIs.

Role and Responsibilities

• Customer support through chat, phone, and email
• Report technical issues and market insights
• Log customer contacts, transactions and comments
• Ensure that integrity and data protection procedures are followed when maintaining customer records

Education, Skills, and Experience

• German native-speaker
• Fluent in English both written and spoken
• 1+ year of experience in a customer-facing role
• Experience of working in an online support environment would be beneficial
• Experience in sports betting would be considered an advantage
• Ability to work under pressure
• Strong interpersonal skills and a customer-centric attitude
• Ability to work effectively both independently and as part of a team
• Flexibility to work on shifts on weekdays and weekends

About this role

• Competitive salary of up to €26K + €2K bonus
• Relocation support
• Excellent on-boarding / induction program
• Study leave
• Sports/Wellbeing allowance
• Commuting (travel) allowance

Kindly apply with your CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

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