Technical Operations Manager (Telematics/IoT)

We’re a global leader in smart mobility solutions looking for a Technical Support Manager to lead our support operations. You'll manage daily activities, ensure timely issue resolution, and drive system performance improvements.

Responsibilities:

• Lead day-to-day support operations and resource planning
• Monitor ticketing system (OTRS) and ensure timely issue escalation and resolution
• Oversee product health and initiate corrective actions when needed
• Provide feedback for system enhancements and new product development
• Manage service delivery, customer support, and technical training
• Review vendor performance and manage service-related costs

Requirements:

• Degree in Engineering (preferably electronics or related field)
• 5+ years in technical support with leadership experience
• Familiar with system integration or SaaS platforms
• Strong troubleshooting, communication, and people management skills
• Hands-on, analytical, and solution-oriented