Customer Support Agent - Italian / English speaking

🌍 Let's shape the future of recruitment together! 🌟

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 10,000 companies, with 200,000+ users in 90 countries worldwide. 🚀

Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced environment that encourages responsibility and, of course, having a lot of fun! 🥳

Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles; everyone shares our vision and strives to contribute to our success.

🇮🇹 Right now, we’re growing our Customer Support team and looking for an Italian-speaking Customer Support Agent based in our Stockholm HQ. 🎉

About the Role:
As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score. 🤩

Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile.

What You’ll Be Doing:
💬 Provide friendly, fast support via live chat (Intercom), and email
🧩 Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
📢 Gather and share customer feedback with our product team
🐛 Identify, verify, and report bugs, and keep customers in the loop
📚 Create helpful self-service content (FAQs, guides, etc.)
🤝 Build strong relationships by being proactive and genuinely helpful

What We’re Looking For:
💬 You're fluent in Italian and English, written and spoken
💡 You bring solid experience in customer support (bonus if it’s in SaaS)
🔍 You think analytically and enjoy learning new things
🧠 You’re a natural problem-solver who feels at home with tech
🌟 You take pride in delivering excellent service and making things easier for others

What You’ll Get:
🏖 25 days of paid vacation
🧘 A healthy work-life balance
📚 Opportunities to grow your skills and learn new ones
🧑‍🤝‍🧑 A supportive, friendly team + fun social events
💻 Your own starter kit: MacBook, iPhone & Teamtailor swag!

Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you! 🌟
🌍 Location
This is a hybrid remote role based in Stockholm.