Customer Experts for Leader in Tobacco Industry - Portuguese - Remote in Greece

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

Your responsibilities:

• Be the primary point of contact for customer requests, representing JTI, one of the world’s most esteemed companies in the tobacco industry.
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience.
• Respond to inquiries about JTI’s products.
• Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner.
• Turn every customer into a happy customer!

What you will bring:

• Fluency in Portuguese
• Very good use of English – both in written and spoken language
• Work experience as a customer support/customer care representative will be considered an asset
• Highly developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive attitude

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation,support with the house searching process(all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Fully remunerated training by certified instructors
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas