Global Head of CRM

Our team is growing, and we are looking for a Global Head of CRM to join us on our journey! 

Your day-to-day

• Develop and execute the global CRM strategy, defining objectives, managing the budget, and ensuring alignment with overall business goals
  
• Lead, mentor, and manage the CRM team, ensuring the effective planning, execution, and data-driven analysis of all campaigns
  
• Oversee the optimization of the customer journey through advanced segmentation, personalization, and marketing automation strategies
  
• Own the global CRM calendar and collaborate closely with cross-functional teams (e.g., Marketing, Product, BI) to deliver seamless customer experiences
  
• Drive CRM performance by owning all relevant KPIs, analyzing data to derive actionable insights, and implementing continuous testing and optimization
  
• Ensure compliance with global data protection regulations while driving innovation through the implementation of new technologies and AI-driven solutions
  

Your background and mindset

• 6+ years of extensive CRM experience, including time spent within the online gaming industry, and a preferred Bachelor's degree
  
• At least 3 years in a leadership role with proven experience managing teams in a global or multi-market business environment
  
• Demonstrates a strong strategic mindset with deep expertise in CRM strategy, customer lifecycle management, segmentation, and personalization
  
• Extensive hands-on experience with major CRM platforms, marketing automation tools, and data analytics
  
• Excellent communication, presentation, and stakeholder management skills, with a highly collaborative approach to working cross-functionally
  
• Thrives in a fast-paced, dynamic environment; an understanding of cryptocurrency customer behaviour is considered a plus

Please note, we don't offer a relocation support for this position!

Place of work