Customer Support Manager

Job Title: Remote Customer Support Manager

Hourly Pay: $30 - $35/hour

Summary:

We are seeking a highly motivated and experienced Customer Support Manager to lead our remote support team. In this role, you will oversee day-to-day support operations, drive customer satisfaction initiatives, and empower a team to deliver top-tier service. If you’re a strategic thinker with a passion for people and process improvement, we want to hear from you!

Key Responsibilities:

• Lead and manage the customer support team to ensure timely and effective handling of inquiries
• Design and implement support policies, procedures, and best practices to enhance service delivery
• Monitor KPIs and customer satisfaction scores to continuously refine team performance
• Resolve escalated issues and ensure customer concerns are addressed with professionalism and care
• Provide coaching, mentorship, and development opportunities for support staff
• Partner with internal departments to align customer support with business objectives

Qualifications:

• Proven leadership experience in customer support or related roles

• Excellent communication, conflict resolution, and analytical skills

• Proficiency with CRM systems and customer service tools

• Strong organizational abilities and a proactive, solution-oriented mindset

• Ability to manage and motivate a remote team effectively

• Reliable high-speed internet and a quiet, dedicated home workspace

Perks & Benefits:

• Fully remote work with flexible scheduling

• Competitive pay: $30 - $35 per hour

• Paid training and access to leadership development resources

• Opportunities for weekend shifts and adaptable hours

• Clear path for career advancement within customer experience leadership

• Supportive, inclusive team culture with open communication

Place of work