Customer Support Manager
- business Talent Job Seeker
- directions_car Stockton
- workFull-time
Job Title: Remote Customer Support Manager
Hourly Pay: $30 - $35/hour
Summary:
We are seeking a highly motivated and experienced Customer Support Manager to lead our remote support team. In this role, you will oversee day-to-day support operations, drive customer satisfaction initiatives, and empower a team to deliver top-tier service. If you’re a strategic thinker with a passion for people and process improvement, we want to hear from you!
Key Responsibilities:
- Lead and manage the customer support team to ensure timely and effective handling of inquiries
- Design and implement support policies, procedures, and best practices to enhance service delivery
- Monitor KPIs and customer satisfaction scores to continuously refine team performance
- Resolve escalated issues and ensure customer concerns are addressed with professionalism and care
- Provide coaching, mentorship, and development opportunities for support staff
- Partner with internal departments to align customer support with business objectives
Qualifications:
Proven leadership experience in customer support or related roles
Excellent communication, conflict resolution, and analytical skills
Proficiency with CRM systems and customer service tools
- Strong organizational abilities and a proactive, solution-oriented mindset
Ability to manage and motivate a remote team effectively
- Reliable high-speed internet and a quiet, dedicated home workspace
Perks & Benefits:
Fully remote work with flexible scheduling
Competitive pay: $30 - $35 per hour
Paid training and access to leadership development resources
Opportunities for weekend shifts and adaptable hours
- Clear path for career advancement within customer experience leadership
Supportive, inclusive team culture with open communication
Place of work
Stockton
app.general.countries.United States
Employer profile
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Job ID: 9629433 / Ref: 58314e854617f3bbc4dc5e4c08819f4b