Customer Support Manager

Job Title: Remote Customer Support Manager

Hourly Pay: $30 - $35/hour

Summary:


We are seeking a highly motivated and experienced Customer Support Manager to lead our remote support team. In this role, you will oversee day-to-day support operations, drive customer satisfaction initiatives, and empower a team to deliver top-tier service. If you’re a strategic thinker with a passion for people and process improvement, we want to hear from you!

Key Responsibilities:


  • Lead and manage the customer support team to ensure timely and effective handling of inquiries
  • Design and implement support policies, procedures, and best practices to enhance service delivery
  • Monitor KPIs and customer satisfaction scores to continuously refine team performance
  • Resolve escalated issues and ensure customer concerns are addressed with professionalism and care
  • Provide coaching, mentorship, and development opportunities for support staff
  • Partner with internal departments to align customer support with business objectives

Qualifications:


  • Proven leadership experience in customer support or related roles

  • Excellent communication, conflict resolution, and analytical skills

  • Proficiency with CRM systems and customer service tools

  • Strong organizational abilities and a proactive, solution-oriented mindset
  • Ability to manage and motivate a remote team effectively

  • Reliable high-speed internet and a quiet, dedicated home workspace

Perks & Benefits:


  • Fully remote work with flexible scheduling

  • Competitive pay: $30 - $35 per hour

  • Paid training and access to leadership development resources

  • Opportunities for weekend shifts and adaptable hours

  • Clear path for career advancement within customer experience leadership
  • Supportive, inclusive team culture with open communication

Place of work

Talent Job Seeker
Stockton
app.general.countries.United States

Employer profile

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Local radius

  • Stockton
  • Manteca
  • Lodi
  • Lathrop
  • Garden Acres
  • Country Club
  • August
  • Lincoln Village
  • Morada
  • French Camp



Job ID: 9629433 / Ref: 58314e854617f3bbc4dc5e4c08819f4b

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