Senior HR Generalist

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Senior HR Generalist to join their team in Sofia. 

Position: Senior HR Generalist

Location: Sofia, Bulgaria 

Work model: onsite

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Collaborate with managers, team leaders, and various stakeholders to support a positive employee experience.
• Address and resolve employee relations concerns promptly and professionally.
• Foster a supportive and approachable environment for employees seeking HR guidance.
• Contribute to the improvement of HR-related performance and success metrics.
• Ensure adherence to applicable employment laws and organizational policies.
• Conduct confidential investigations related to employee conduct, performance, and workplace issues.
• Maintain accurate and timely updates of employee records in HR information systems to support payroll, benefits, and program administration.

REQUIREMENTS:

• Native/fluent in English (C1), both oral and written. Proficiency in Bulgarian or any other major European language is a plus.
• Minimum of 1 year of experience in human resources or a related field.
• Familiarity with employment laws and HR practices relevant to the local context.
• Strong interpersonal skills, with a focus on empathy, openness, and professionalism.
• Demonstrated commitment to delivering high-quality internal customer service.
• Proficiency with HRIS platforms (e.g., Oracle, SAP) and general computer applications, or the ability to learn new systems quickly.
• High standards of integrity, discretion, and attention to detail.
• Ability to serve as a reliable advisor to both employees and leadership in sensitive or complex situations.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• A dynamic and creative team with a positive and friendly atmosphere
• Commitment to supporting career growth and career development, through mentorship and career mobility programs
• An inclusive culture that fosters community involvement
• Employee wellness and healthcare benefits

Place of work