Customer Service Representative (Turkish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office. 

Position: Customer Service Representative with Turkish

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Provide support to Content Creators/Influencers across Social Media on Subscription Management, Account Management, Technical Troubleshooting and use of Marketing tools
• Perform outbound calls to ensure customers understand information
• Provide product and tool support to improve clients experience
• Identify trends and solve problems facing multiple SMB clients

REQUIREMENTS:

• Native or fluent in Turkish (C1 level), with strong proficiency in both written and spoken communication. Strong proficiency in English, (B2)
•  Ability to work quickly and efficiently under deadline pressure
•  Very good accuracy and high attention to detail
•  Proven ability to work and make decisions with minimal supervision
•  Proactively utilize strong problem-solving skills to deliver customer-focused solutions
•  Working in a back-office environment with customer satisfaction in mind
•  Excellent written and verbal communication skills

OFFER:

• Affordable accommodation provided by the employer
• Cafeteria on site
• Paid training 
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Relocation support with a room for candidates from abroad

Place of work