Advertisers Support (Hebrew)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard Hebrew-speaking Advertisers Support for their Lisbon office. 

Position: Advertisers Support

Location: Lisbon, Portugal, potential to be remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium-sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Hebrew (C2), both oral and written. Fluent in English (at least B2 level)
• A resident card, protection status or an EU passport ownership to be able to take on the job without legal support
• Knowledge of the advertising industry will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
  
• Excellent communication skills
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being a team player at the same time
• Able to work rotating shifts

OFFER:

• Portuguese employment contract
• If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later
• Holiday entitlement with 22 days per year
• Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Temporary, renewable working contract
• Initial employment contract with a duration of 12 months
• Subsequent extension of one more contract for 12 months
• Permanent contract after 2 years
• Private health insurance after contract signature (additional to standard insurance)
  Airport pick-up and administrative help with registration in Portugal
• Reimbursement of flight expenses after 9 months
• Yearly paid flight to home destination
• Accommodation in a single room in one of the shared company apartments for international candidates
• Free Portuguese classes, water sports activities, soft trekking and much more

Place of work