Customer Support Technical Lead

At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique we match them with the talent they need to continue to grow. We are currently searching for a Customer Support Technical Lead for our client located in Phoenix, AZ. This is a full-time in office position.

Our client is an international company that specializes in vehicle service contracts, extended warranties, and other F&I products to dealers across the United States and the world.As their Customer Support Technical Lead, you will be responsible for providing technical/help desk support to our employees while on-site at our Phoenix, AZ office location. In exchange, our client provides competitive compensation and benefits package.

RESPONSIBILITIES

· Provide direct support to customers and employees via telephone, email, and/or in person

· Provide remote assistance for customers and users via Teams and other Remote Solutions

· Perform troubleshooting and resolution of customer issues (including but not limited to): hardware, software, network, voip phones, printers, etc.

· Troubleshoot and resolve network issues including but not limited to: Internet connection issues, phone line issues, printer issues, and other technical issues as they arise.

· Troubleshoot hardware issues including but not limited to desktop computers, laptops, printers, servers, phones, etc.

· Configure equipment and software to meet our client's business needs while following best practices, training client on the solution and documenting the solution for ongoing support

· Perform hardware installations and upgrades as needed

· Provide software installations and upgrades as needed

· Perform network installations and configurations as needed

· Maintain existing IT infrastructure as needed

· Assist with the setting up of new IT infrastructure as needed

· Other duties as assigned by manager or supervisor

REQUIREMENTS

· 1 Year experience working in a Help Desk Environment

· Excellent verbal and written communication skills.

· Must be proficient in Microsoft 365, Office Directory, Hardware installation and Software installation.

· Excellent organizational skills and attention to detail.

· Excellent interpersonal skills.

· Ability to explain technical information in understandable language to nontechnical staff members.

· Bachelor's Degree preferred not required.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Place of work