Hybrid Customer Service Representative (German Speaker)

Location: Hybrid (Based in Braga, Portugal)

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in German.
• Provide accurate information about products, services, and solutions.
• Resolve customer issues promptly or escalate complex cases to appropriate teams.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with the team to improve customer service processes.

Requirements:

• Fluency in German (written and spoken) is mandatory.
• Good command of English for internal communication.
• Excellent communication and problem-solving skills.
• Ability to adapt to rotating shifts, including nights and weekends.
• Comfortable working remotely with a stable internet connection.
• Previous experience in customer service is a plus but not required.

What We Offer:

• Competitive salary and benefits.
• Fully hybrid position with flexibility.
• Comprehensive training to help you succeed.
• Opportunities for career growth within a supportive company culture.

Place of work