Customer Service Representative with German

We're hiring a German-speaking Customer Service Representative to join the remote team in Porto! Work from the comfort of your home while supporting a top global travel & tourism brand. If you have a flair for customer care and sales, this is your opportunity to thrive!

Location: Porto (Work from Home)
Employment Type: Fixed-term contract (6 months) – potential for extension or permanent placement
Industry: Outsourcing/BPO – Travel & Tourism
Languages: German (C2) & English (B2+)
Compensation: Base salary + performance bonuses

🧾 Key Responsibilities

📞 Handle inbound calls and assist customers with inquiries
🛥️ Support travel agents and clients with post-booking and booking management
🧭 Provide accurate info on destinations, pricing, documentation, and boats
💬 Cross-sell and upsell products based on customer needs
🧾 Maintain service standards and ensure smooth, professional communication

🔍 Requirements
🗣️ Native/Fluent in German (C2) with good English (B2+)
📞 Previous experience in customer service or sales, preferably in travel/hospitality
📊 Strong communication and multitasking skills
🧠 Detail-oriented with a problem-solving attitude
📈 Experience in upselling and using booking systems is a plus
🕗 Available for rotational shifts (Mon–Fri 08:00–18:00, Sat–Sun 08:00–17:00)

🎁 What’s in It for You
🌍 Join a world-renowned travel & tourism brand
📈 Competitive base salary plus performance-based bonuses
🚀 Career development in the BPO industry
👥 Supportive and collaborative remote work culture
✈️ Access to exclusive travel perks and discounts
🎉 And much more!

Start your remote career in travel support today and bring your German language skills to a global stage!

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Place of work