Exciting Customer Support Opportunity in Riga – (German-speaking)

Are you passionate about customer service, fluent in German and looking for a career in an international environment? This is your chance to join a leading global company and work on an innovative fintech project for a well-known Swedish brand. Based in Riga, Latvia, this role offers career growth, relocation support, and a dynamic work culture.

About the Role

As a Customer Support Specialist, you will:

• Assist customers via phone, email, and chat, resolving inquiries efficiently

• Maintain accurate records of customer cases in internal systems

• Work collaboratively with internal teams to improve customer experiences

• Ensure high service quality and meet performance targets

• Attend training sessions to develop your skills and stay updated

Who We're Looking For

• Fluent in German (C1) & proficient in English (B1+)

• Customer-focused mindset with excellent problem-solving skills

• Strong computer skills and ability to work with multiple systems

• Previous customer service experience is a plus but not required

• Willingness to work shifts based on project needs

• Excellent written communication for chat and email roles (Typing speed: 50 WPM for Chat roles)

• Eligibility to work in the EU & clear background check

Benefits & Perks

• Competitive salary package with great career opportunities (possibility to develop as a product specialist, team leader or shift leader)

• Full relocation support – paid flights & accommodation for the first month (or €1,000 bonus option)

• Premium health insurance – including dental, vision & mental health coverage

• Career development programs – access to 5,000+ free courses and certifications

• 4 weeks of paid vacation per year

• Transition to a hybrid model (Work from home) after meeting performance standards/depending on business needs

• Engaging team culture – social events, wellness perks & networking opportunities

Next Start Date: 2nd June

Why Work in Riga?

Riga, the capital of Latvia, is a vibrant, international city known for its rich history, stunning architecture, and affordable cost of living. With a welcoming international community, lively cultural scene, and great quality of life, Riga is the perfect place for both personal and professional growth.

Ready for your next adventure?
Apply today and start your career in Riga!

We will help you all the way to your new dream job abroad, email me at jessica@recruitas.com if you have any questions! 

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