Customer Service Representative with Dutch

Join a leading Outsourcing/BPO consultancy and support a global travel and tourism brand! As a Dutch-speaking Customer Service Representative, you’ll handle a variety of customer interactions and ensure each traveler receives exceptional assistance. Step into a dynamic, multicultural environment where service excellence meets international adventure.

🌍 Location: Lisbon, Portugal – On-site
🕒 Employment type: Fixed term (6 months) with possibility of extension or permanent contract
🏢 Industry: Outsourcing / BPO / Travel & Tourism
🗣️ Languages: Dutch (C2/native), English (min. B2)
💶 Compensation: Base salary + performance incentives

✨ What you’ll do:

📞 Manage customer inquiries via phone, email, live chat, and social media
📚 Provide accurate product/service info and resolve basic technical issues
🧾 Log and track all case details in internal systems
📈 Escalate complex issues to the relevant teams when necessary
👥 Collaborate with teammates and technical departments to resolve concerns
🧠 Prioritize tasks effectively and maintain organized service queues
💬 Contribute feedback to improve processes and team knowledge

✅ What we’re looking for:
🗣️ Native/fluent Dutch and fluent English (min. B2)
💬 Strong communication skills across all customer channels
🧑‍💻 Fast learner with tech troubleshooting ability
🧩 Detail-oriented and multitasking pro
🤝 Team player who thrives in fast-paced environments
📚 Experience in customer service is a strong advantage

🎁 What’s in it for you:
🌍 Work with a world-renowned travel & tourism brand
📈 Performance-based incentives and growth opportunities
👫 Supportive, collaborative, international team
✈️ Access to exclusive travel perks and discounts
🎯 Career development within the BPO industry
✨ And much more!

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Place of work