Senior Customer Quality Manager

Senior Application Failure Analysis Engineer

• Work Model: Hybrid; 60% International Travel
• Location:San Jose, CA
• Employment Type: Full-Time, Direct Hire

Summary
Our client is seeking a Senior Customer Quality Manager to join their team! This role is a critical leadership position focused on driving customer satisfaction and ensuring top-tier quality standards across semiconductor products. The ideal candidate will have a strong background in quality engineering, excellent communication skills, and the ability to lead cross-functional initiatives that improve customer experience.

Responsibilities

• Lead and mentor a high-performing quality engineering team focused on customer satisfaction
• Serve as the primary point of contact for all customer quality concerns and initiatives
• Apply 8D problem-solving methodology to address and resolve customer issues with data-driven solutions
• Collaborate with engineering, product, test, and field sales teams to align product performance with customer expectations
• Review and respond to customer audits and change notifications
• Support product approval processes by ensuring compliance with customer quality requirements
• Travel internationally to visit customer sites and build strong working relationships

Requirements

• 10+ years of customer quality engineering experience in the semiconductor industry
• Proven expertise with 8D methodology and quality systems
• Strong background in semiconductor manufacturing and product lifecycle
• Experience communicating directly with customers in a quality leadership role
• Excellent technical writing and reporting skills
• Willingness to travel internationally as required (Up to 60% of the time)

Education/Certification Requirements

• A Bachelors degree in Electrical Engineering or a related technical field is required

Preferred Requirements

• Fluency in Mandarin for both written and verbal communication

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change.

About Us

At Envision, we are dedicated to bridging the gap between exceptional talent and leading organizations nationwide. Our mission is to transform the workforce landscape into a seamless and efficient hiring experience for both candidates and employers. With a robust portfolio of services, including strategic talent consulting, direct hire, and temporary staffing solutions, we empower businesses to build dynamic teams that drive success.

Equal Opportunity Employer Statement

Envision is an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Full Health Insurance, Dental, Vision, 401K, and more

RSU (Company Stock) between 20-30K spread out over the first 4 years. The amount is based on the compensation offer and acceptance. 100% vested when received!

Place of work