Turkish Customer Support Representative in Lisbon

Key Responsibilities:

• Support Content Creators and Influencers with subscription management, account management, and technical troubleshooting.
• Provide guidance on the use of marketing tools to enhance their platform experience.
• Perform outbound phone calls when necessary to ensure clients fully understand the information provided.
• Identify and resolve recurring trends and issues faced by multiple clients, especially within the SMB sector.
• Collaborate with internal teams to ensure timely and efficient resolution of client concerns.

Requirements:

• Native Turkish speaker with English proficiency (B2).
• Strong communication skills and a proactive approach to customer service.
• Experience in handling various types of customer inquiries.
• Ability to manage and resolve technical issues efficiently.
• Familiarity with social media platforms and content creation tools is a plus.

Benefits:

• Full training provided over 10 days.
• Opportunity to work with a dynamic and creative client base in the social media industry.

Place of work