Czech Customer Service Specialist in Sofia Bulgaria

Customer Service Specialist Czech | Sofia, Bulgaria | Excellent Benefits + Very Attractive Salary

Were hiring! Our international team in Sofia is looking for a Customer Service Specialist who is fluent in Czech to support a global brand known for high-quality customer experience.

If you're fluent in Czech (C2), have a good command of English (B2+), and enjoy working in a dynamic environment, this is your opportunity to build a fulfilling career abroad with outstanding rewards.

Location: On-site role based in Sofia, Bulgaria
Working Hours: Rotational shifts (5 working days, 8 hours per shift), with 2 days off weekly
️ Relocation Assistance Provided, including travel expense coverage

Your Key Responsibilities:

• Handle customer inquiries via phone, chat, and email in a professional and friendly manner

• Offer assistance with account details, order status, product information, and troubleshooting

• Keep records of customer interactions accurately using internal tools

• Work collaboratively with teammates to ensure a smooth and satisfying customer experience

• Escalate more complex issues as needed and track them through to resolution

• Stay current with company services, campaigns, and updates

What Youll Need:

• Native or near-native Czech (C2 level)

• Strong English skills (B2+) for internal communication and training

• Previous experience in customer-facing roles is an advantage

• Excellent communication, problem-solving, and interpersonal skills

• Ability to work efficiently in a structured, multicultural setting

• A team-oriented attitude and attention to detail

Perks & Benefits:

• Very competitive salary package

• Relocation support for those moving to Sofia

• Monthly 50 BGN transportation/internet allowance

• Night shift pay bonuses (if applicable)

• 500 BGN bonus for significant life events (e.g. marriage, childbirth, graduation)

• Health and dental insurance coverage

• Life insurance

• Multisport Card (co-financed by the company)

• Discounts on a wide range of services and products

• Career advancement and learning opportunities

• Work in a modern office in Sofias city center

• Friendly, diverse, and supportive team environment

Ready to bring your Czech language skills to a fast-paced, international role? Apply now and grow with a company that values talent, collaboration, and customer care.

Contact leslie.marquis@cbtalents.org for more details.

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Place of work