Executive, Customer Service, Service

Our esteemed client, an established MNC, is searching for a Customer Service Executive (6 Months Contract):

Job Responsibilities

• Attend to walk-in customers and internal staff enquiries.
• Provide basic technical advice and respond to customer needs.
• Notify customers upon job completion and arrange for vehicle collection.
  
• Prepare service quotations and follow up on repair status.
• Negotiate pricing with customers and promote contract service packages.
• Escalate unresolved or urgent issues to supervisors promptly.
• Represent the organisation professionally at all times.
• Maintain daily service and operations reports.
• Check and manage stock/inventory for service and repair works.
• Verify backdated invoices and assist in accrual submissions.
• Ensure accurate billing and closure of work orders.
• Generate service reports and assist in other administrative duties as assigned.
• Handle invoice billing (internal, external, and contractors).
• Follow up on outstanding payments from external customers.
• Track monthly supply costs for in-house contractors.
• Monitor job progress for vehicles in the workshop and provide updates.
• Liaise with the workshop team for urgent jobs and job order raising.
• Coordinate with contractors on service and maintenance schedules.
• Provide updates to customers based on contractor feedback.
• Request and compare quotations from suppliers and negotiate pricing.
• Order office supplies and check contract pricing for vehicle services.
• Collaborate effectively with internal departments, customers, contractors, and workshop staff.

Job Requirements:

• Diploma or equivalent preferred.
  
• Proficiency in Microsoft Office applications.
• Strong communication and interpersonal skills.
  
• Able to work independently with minimal supervision.
• Positive attitude, self-motivated, and a team player.
• Comfortable liaising with people across different levels.

Additional Information:

• Salary:Up to SGD 3,600
• Working Location: Tuas Cresent
• Working Hours: 5.5 Days Work, Monday to Friday: 08:30 AM - 05:30 PM; Alternate Saturdays: 08:30 AM - 12:30 PM

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

tstar.recruit.pte.ltd+candidate+jqxr9yy7r@mail.manatal.com

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

• 6 months contract; From Monday 4 Aug 2025 - Tuesday 3 Feb 2026
• (May extend for another 6 months)
• Basic: $3,000 – 3,600 (max, do not send if over budget – preferably to keep within 3,400)
• Mobile: NIL
• Transport: NIL
• incentive: NIL

Place of work