CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER

We're Hiring: Central Reservations & Customer Service Manager
Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector? Join a prestigious hospitality group in Dubai and play a key role in shaping world-class customer experiences!

Key Highlights:

• ️ Must have strong links with tour operators and DMCs
• ️ Experienced in handling high-level guest complaints
• ️ Strong leadership and interpersonal skills a must

You'll Be Responsible For:

• Overseeing LARGE venue reservations & optimizing booking performance
• Leading a proactive customer service team
• Training, coaching, and driving high service standards
• Enhancing revenue through B2B collaboration and upselling
• Resolving guest issues with professionalism and empathy

Minimum Requirements:
3+ years in a managerial role
Proven leadership in reservations & customer service
Ability to multitask and lead under pressure
Experience with group bookings and B2B travel partners

Ready to take the next step in your hospitality leadership journey?

Place of work