Restaurant Floor Manager at Koyo

Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement. 

Our diverse collection of restaurants and a bakery each offer a unique culinary experience. At Koyo, guests enjoy unforgettable Omakase dining inspired by the changing seasons.

Purpose of the role:

As Restaurant Floor Manager, you’ll lead front-of-house operations to ensure smooth service, high standards, and exceptional guest experiences—working closely with the Restaurant Manager and a dedicated team.

How you will contribute: 

• Lead and support the daily operations of front-of-house teams (servers, hosts, bartenders) for smooth and efficient service.
• Train, mentor, and motivate staff to uphold high standards in service and professionalism.
• Oversee the dining floor to ensure timely seating, smooth coordination, and guest satisfaction.
• Interact with guests, handle special requests, and resolve issues with care and efficiency.
• Collaborate with kitchen and bar teams to ensure timely, high-quality service.
• Maintain front-of-house readiness—cleanliness, setup, inventory, and supplies.
• Uphold all health, safety, and sanitation standards.
• Assist with scheduling, admin, and performance feedback as needed.
• Act as a communication link between staff and management to foster teamwork.
• Always look for ways to improve guest experience and service flow.

What we are looking for:

• Experience in a supervisory or leadership role within hospitality, ideally in a high-end restaurant.
• Strong ability to lead, train, and motivate front-of-house teams to deliver exceptional guest experiences.
• In-depth knowledge of fine dining service, including wine, beverage pairing, and refined service etiquette.
• Excellent communication and interpersonal skills for smooth interaction with guests and teams.
• Organised, detail-oriented, and comfortable multitasking in a fast-paced environment.
• Genuine passion for hospitality, food, and beverage, with a focus on quality and professionalism.
• Flexibility to work evenings, weekends, and holidays as needed. Opening hours: Tuesday to Saturday from 18:00.
• Valid Medical Certificate for food handlers.
• Minimum age: 21 years.

Why join Bombay?

• Celebration & time off: A birthday day off, and paid vacation days for personal milestones (e.g., child’s first school day, marriage), 3 wellness days per year.
• Health & wellness: Private health insurance with Salu Digital Healthcare, monthly sports compensation with Stebby. Paid sick leave from the 2nd day.
• Work essentials: Shoe compensation and work outfits provided by the company. Make-up compensation for women.
• Training & onboarding: Extensive training tailored to our products, services, values, and standards; personal development plan, company-wide knowledge sharing to ensure your success at the company.
• Investment Opportunities: Opportunity to invest in the Group’s own venture fund, Yolo Investments.
  
• Working Environment: A comfortable workspace in the city center.
• Parking availability or reimbursement.

What can you expect during the hiring process?

The hiring process includes an initial online meeting with the Recruiter, an onsite meeting with the Restaurant Manager, and, for some roles, a job shadowing or a paid trial shift.

Follow us for more:

https://www.instagram.com/koyoomakase/

https://www.facebook.com/profile.php?id=61573790992143

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