Italian speaking Order Support Agent in Lisbon w/ Relocation bonus

As an Italian-speaking Order Support Agent, you will manage and ensure smooth processing and resolution of customer orders for a company. Responsibilities include monitoring order statuses, assessing and resolving order-related issues, and implementing support strategies to enhance customer satisfaction and support business objectives.

Work type: On-site

Location: Lisbon, Portugal

Relocation bonus offered for those applying from outside Portugal*

Responsibilities:

- Handle customer inquiries related to order statuses, deliveries, and discrepancies.

- Ensure compliance with company policies and procedures in order processing.

- Resolve order-related issues such as cancellations, returns, and exchanges.

- Collaborate with internal teams to streamline order fulfillment processes.

- Maintain accurate records of customer interactions and transactions.

- Provide feedback and suggestions to improve order support operations.

Requirements:

- Italian C2 level

- English B2 level

- Strong attention to detail and excellent communication skills.

- Self-sufficient & confident in troubleshooting basic issues related to order processing systems.

- Ability to work independently and meet deadlines in a fast-paced environment.

- EU Citizenship

- No previous experience required!

*Please Upload your CV in English*

Place of work